Returns & Exchanges
At Willys Wallets, we want you to love your new leather goods, which is why we offer a 30-day return policy for all items in their original, unused condition. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Securely
Place the wallet in its original gift box and protective dust bag, ensuring it is packed safely inside a shipping mailer.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing